Shipping and Returns Policy
Usual shipping time frames
We aim to ship all orders within 24 hours. Delivery time frame is estimated between 2-3 workings days (within Australia), but delays may occur due to COVID-19. Inside the Box are not to be held responsible for late deliveries or loss or damage relating to late deliveries.
If you’re in a pinch, email us at firstname.lastname@example.org, and we’ll see what we can do to accommodate your deadline.
Our business days are Monday to Friday. We are closed on all public holidays.
Our returns policy
Your shopping experience is important to us. We want you to feel confident in your purchasing/returns process and we will accept returns due to the following:
Damaged or faulty goods
The product may be returned and you can choose to either have it replaced or alternatively we can provide a refund. We will pay the postage costs to have the faulty item returned.
Contact must be made via email within 7 days of delivery, including a photo of the damage to email@example.com.
If agreed, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Incorrect address or returned parcels
If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. If a parcel is undelivered to the gift recipient, we will be in touch with the person who placed the order to discuss options.